Shipping policy

Welcome to Elite Essence! We ship our products worldwide, ensuring you can enjoy our goods no matter where you are. Below, find detailed information about our shipping policies for the UK, Europe, and other international destinations.

1. UK Shipping

  • Processing Time: Orders are typically processed within 1-2 business days.
  • Delivery Time: After processing, items are usually delivered within 3-5 business days.
  • Shipping Costs: Standard shipping is free on all orders over £50. For orders under £50, a flat rate of £5 is charged.
  • Carriers: We use Royal Mail and other local courier services for standard deliveries.
  • Tracking: All orders are shipped with tracking. You will receive a tracking link via email once your order has been dispatched.

2. European Shipping

  • Processing Time: Orders are processed within 1-2 business days.
  • Delivery Zones:
    • Zone 1: France, Germany, Netherlands, Belgium, Ireland - Delivery in 4-21 business days.
    • Zone 2: Spain, Italy, Sweden, Austria, Portugal - Delivery in 7-30 business days.
  • Shipping Costs:
    • Zone 1: £10 for orders under £100, free for orders over £100.
    • Zone 2: £15 for orders under £100, free for orders over £100.
  • Carriers: We utilise a mix of local and international courier services, such as DHL and FedEx.
  • Tracking: Tracking information will be provided for every order.

3. International Shipping (Outside Europe)

  • Processing Time: Orders are processed within 1-3 business days.
  • Delivery Time: Delivery times can vary significantly based on destination but typically range from 10-20 business days.
  • Shipping Costs: Shipping costs are calculated at checkout based on the delivery location and package weight.
  • Carriers: We use international carriers like FedEx, DHL, and UPS.
  • Customs and Import Taxes: Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
  • Tracking: All shipments will have tracking information provided upon dispatch.

Additional Information

  • Missed Deliveries: If you are not at home during delivery, the carrier will leave a notice card with instructions on how to collect your package or rearrange delivery.
  • Returns Policy: Please refer to our Returns Policy page for detailed information on how to return products.
  • Customer Service: For any queries or concerns regarding shipping, please contact our customer service team

Thank you for shopping with Elite Essence! We strive to provide the best shipping solutions for our customers globally.